Delivery & returns


Payments can be made via BACS (please contact Kingkraft for details) over the phone by card or cheque made payable to Kingkraft. 


All orders received by us are shipped subject to availability.

We endeavor to dispatch items as soon as possible depending on stock availability. However, please bear in mind that we often have to source parts from various suppliers, some of which are overseas so this can vary lead times significantly. 

Always contact us first to get an estimated time of delivery on your chosen product. 

Larger items, i.e baths are all made to order. Please contact us for further advice. 

Kingkraft Ltd will not be responsible for any customs or import charges incurred.


    If you feel that you have been sent the wrong item, please get in touch with us as soon as possible so that we can arrange a replacement. 

    If you have ordered something error, there may be our standard restocking charge applicable. Please contact us further information. 

    Any notification of cancellation must be in writing, a telephone call is not a valid cancellation.

    If you do wish to return your item;

    • Please package the item in its original packing including any accessories, manuals, and warranties.
    • Include your order number and full delivery details
    • You are responsible for paying any postage or shipping costs incurred when returning the product.
    • Return to the Kingkraft head office address stated below.

    We recommend that all returns be sent by registered post, so that a record of the return is available for you.

    We will not issue refunds for any items lost or stolen in transit to us.

    Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

    Cancel an order

    You may cancel your order by giving us notice of cancellation as soon as possible after order (the sooner the better as we dispatch orders very quickly). Such notice may be given by contacting us by phone or email.
    On cancellation, you must return the goods to us at your cost if they have already been dispatched, this should be in line with our returns policy.


    Kingkraft Ltd, 26D Orgreave Crescent, Dore House Industrial Estate, Sheffield S13 9NQ

    Telephone: 01142 690 697  
    Fax: 01142 695 145
    Company registration number: 1811672
    VAT registration number:  673651222